Delete your account
You can permanently delete your Tahana account and your data at any time. Here is how, and exactly what happens.
In the app
- Open Tahana and sign in.
- Open Preferences.
- Scroll to Danger Zone and tap Delete My Account.
- Type DELETE and tap Permanently Delete.
It happens straight away. The same steps work in any browser at tahana.app.
By email
No longer have the app, or can't sign in? Email us from the address you sign in with and ask us to delete your account.
support@herolabsdigital.comWe confirm it is really you, then delete the account within 30 days, usually much sooner.
What is deleted
- Your sign-in, profile and settings
- Your private data: health logs, journal, private notes, documents, budget and photos
- Your Tahana subscription, which is cancelled so you are not charged again
- If you own a household: the household itself, with its shared calendar, lists, chats, meal plans and recipes
What stays, and for how long
- If you are a member of someone else's household, the things you shared with that household (calendar events, shopping items, chat messages) stay for the family. Your name is removed from them.
- Other members of a household you own keep their own private data, such as their health logs and journal. They lose access to the household.
- Deleted data can stay in our encrypted backups for up to 90 days before it is overwritten.
- Stripe, our payment processor, keeps records of past payments as tax law requires.
Want a copy first? In Preferences, tap Download My Data before you delete.